Refund Policy

Last Updated: January 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

1.1 Eligibility Requirements

To be eligible for our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded or accessed course materials extensively
• You must not have received a certificate of completion
• The course must have been purchased directly from IT Consulting Master (not through third-party platforms)

1.2 How to Request a Refund

To request a refund under our 30-day guarantee:

1. Contact us via email at [email protected] or phone at +444650460377
2. Provide your order number and registered email address
3. Include a brief explanation of your reason for the refund (optional but helpful for us to improve)
4. Allow 5-7 business days for review and processing

2. Refund Processing

2.1 Approval and Timeline

Once your refund request is received and approved:

• We will send you a confirmation email within 2 business days
• The refund will be processed within 7-10 business days
• Funds will be returned to your original payment method
• Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear in your account

2.2 Refund Amount

Approved refunds will include:

• The full course purchase price
• Any applicable taxes paid

Please note that payment processing fees charged by third-party payment processors are non-refundable.

2.3 Course Access Termination

Upon refund approval, your access to the course will be immediately revoked, including:

• Video lectures and course materials
• Downloadable resources
• Community forums and discussion boards
• Certificate eligibility
• Instructor support

3. Exceptions and Non-Refundable Items

4. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Bundle Purchases: If you purchased a course bundle and wish to return only some courses, we may offer a partial refund based on individual course pricing
• Technical Issues: If you experienced significant technical difficulties that impacted your learning experience and we were unable to resolve them
• Course Updates: If substantial course content was removed or significantly altered after your purchase

Partial refund amounts will be calculated on a case-by-case basis and communicated to you before processing.

5. Subscription and Membership Refunds

5.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time, effective at the end of your current billing period
• No refunds are provided for partial months
• Access continues until the end of the paid period
• No charges will occur after cancellation

5.2 Annual Subscriptions

For annual subscription services:

• Refund requests within 30 days of purchase may be eligible for a full refund
• After 30 days, refunds may be prorated based on unused months (minus a 20% administrative fee)
• No refunds after 6 months of the subscription period

6. Course Satisfaction Issues

6.1 Quality Concerns

If you believe a course does not meet the quality standards described or contains technical errors:

• Contact our support team immediately
• Provide specific details about the issue
• Allow us 5 business days to investigate and respond
• We will work to resolve the issue or offer an appropriate remedy, which may include a refund

6.2 Misrepresentation

If you believe a course was significantly misrepresented in its description or marketing materials:

• Document the specific claims that do not match the actual course content
• Contact us with this information
• We will review your claim and may extend the refund period or offer alternatives

7. Technical Issues and Access Problems

7.1 Platform Issues

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved within 5 business days, you may be eligible for a refund
• The 30-day refund period may be extended in cases of prolonged technical issues

7.2 Account Issues

If you cannot access your account due to technical problems on our end, we will extend your refund eligibility period until the issue is resolved.

8. Chargebacks and Payment Disputes

8.2 Dispute Resolution

If you have a payment dispute:

1. Contact us immediately at [email protected]
2. Provide details of the disputed charge
3. We will investigate and respond within 3 business days
4. We will work with you to find a fair resolution

9. Course Changes and Updates

9.1 Content Updates

We regularly update course content to reflect current industry practices and technologies. These updates do not qualify for refunds and are provided at no additional cost to enrolled students.

9.2 Course Discontinuation

If we discontinue a course you purchased:

• You will retain access to existing content for at least 12 months
• We will notify you 60 days before access termination
• We may offer a comparable replacement course or partial refund

10. Group and Corporate Purchases

For group or corporate purchases of multiple course licenses:

• Refund policies apply to unused licenses only
• Once a license has been assigned and activated, it is non-refundable
• Contact our corporate sales team for specific terms
• Custom refund terms may apply to enterprise agreements

11. Geographic Considerations

11.1 Consumer Rights

This refund policy complies with applicable consumer protection laws. If you are located in a jurisdiction with consumer protection laws that provide additional rights beyond this policy, those rights remain in effect.

11.2 EU/UK Consumer Rights

For customers in the European Union and United Kingdom:

• You have the right to cancel digital content purchases within 14 days
• This right may be waived if you begin accessing content with your express consent
• Our 30-day guarantee provides more generous terms than required by law

12. Refund Request Process Summary

1. Contact Us: Email [email protected] or call +444650460377
2. Provide Information: Include order number, email address, and reason for refund
3. Review Period: Allow 2-5 business days for our team to review your request
4. Decision: You will receive an email with our decision and next steps
5. Processing: If approved, refund processed within 7-10 business days
6. Confirmation: You will receive confirmation when the refund is complete

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your purchase of courses after changes constitutes acceptance of the modified policy. However, changes will not affect refund eligibility for purchases made before the policy change.

14. Contact Information

15. Additional Support

Before requesting a refund, we encourage you to:

• Review the course FAQ section
• Contact our student support team for assistance
• Explore our learning resources and community forums
• Consider switching to a different course that better fits your needs

Our goal is your success, and we're here to help you get the most value from our courses. We appreciate your business and are committed to ensuring your satisfaction.