Privacy Policy

Last Updated: January 2025

1. Introduction

IT Consulting Master ("we," "us," or "our") operates the website itconsultingmaster.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our IT consulting courses.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for courses or create an account
• Make a purchase or complete a transaction
• Contact us via our contact form or email
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotional activities

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Professional information (company, job title, industry)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our website. This includes:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand user behavior
• Marketing cookies (Facebook Pixel) for targeted advertising
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Course Delivery: To provide access to purchased courses, send course materials, and facilitate learning
• Transaction Processing: To process payments, send order confirmations, and manage billing
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Account Management: To create and manage your account, verify identity, and maintain security
• Communications: To send transactional emails, course updates, and promotional materials (with your consent)
• Website Improvement: To analyze usage patterns, improve content, and enhance user experience
• Marketing: To conduct targeted advertising campaigns and measure their effectiveness
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering services:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage
• Email service providers for communications
• Analytics providers (Google Analytics)
• Advertising platforms (Facebook)
• Customer relationship management systems

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Protect the rights and safety of our users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and assessments
• Access controls and authentication procedures
• Employee training on data protection
• Regular backups and disaster recovery plans

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with access to purchased courses (typically lifetime access)
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal: Withdraw consent for processing (where consent is the legal basis)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.